TERMS & CONDITIONS

Terms and conditions to booking a course, attending a course.

LEGAL INFORMATION

Terms & Conditions of Business

IMPORTANT: Please read these terms and conditions, as your contract starts from the date that you book your course online and is legally binding.

In accordance with the DSA 2000 Regulations, you do have a 7 day “cooling off” period, which states specifically that “any cancellation must be made in writing within 7 days of your booking”. 

 

After this period, all deposits and full course payments are STRICTLY NON-REFUNDABLE AND NON TRANSFERABLE. We do, however, recognise that an attendance problem may arise, so we will allow a transfer to an alternative course provided 30 days notice is given and a nominal £15 admin fee will be charged. If students do not attend on the day without prior notice, they will lose, or be responsible for, the full course fee.

 

However, if your the course date you book is a late notice booking (less than 7 days notice) then the course is STRICTLY NON-REFUNDABLE

 

Zen Tranquility Holistic Beauty Training Studio reserves the right to cancel, reschedule or change the location of the course and, in this unlikely event, will offer you an alternative course date. However, if you are unable to attend a rescheduled course, we will offer a full refund of your deposit or course fee.

Places cannot be confirmed until a deposit is paid. All final payments must be made 14 days prior to the start date.

It is the responsibility of the student to ensure that the courses you apply for are suitable for your requirements and that you have the pre-requisite qualifications and the competence to be able to achieve the objectives of this course. All student information will be confidential, nor will it be disclosed to other parties.

To the maximum extent permitted by law, Zen Tranquility Holistic Beauty Training Studio accepts no responsibility for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of this website, or any information contained therein.

It is your responsibility to check that your insurance will cover you for these courses. We do, however, provide you with the details of ABT Insurance, Balens Insurance and Towergate Insurance who will insure any courses run by Zen Tranquility Holistic Beauty Training Studio.

Booking a Course

Please fill in the booking form with all relevant information, this helps to prepare your certificate, and also allows the tutor to see what prior knowledge you hold. Emailing a copy of your main therapy qualification can be included with your booking form. 

It is your responsibility as the student to ensure that you book the correct course for your needs - Zen Tranquility Holistic Beauty Training studio is not responsible and cannot be held accountable if you book onto a course that does not meet your needs.

A deposit is required to secure your place, your place cannot be held for you until a deposit is received. 

14 days before the course is held, full payment should be completed, this saves time on the course day.  The course manual will be emailed directly to you. You will not receive your manual until full payment is made.

 

Paying for your course

You can pay for the course by paypal (additional handling charge is added), or by BACS. Details will be emailed once booking form is received.  WE DO NOT ACCEPT CASH PAYMENT ON THE TRAINING DAY.
 

Deposit

The deposit is totally non refundable after 7 days of payment. If you cannot attend the course  your deposit will not be returned to you. You may be able to transfer to the next course date if adequate notice is given.  (This is for payment of the course manual that is sent to you.)

 

Notice of attendance

If you cannot attend the course, 10 days notice must be given, you can then be transferred to another course. Your deposit/full payment can be transferred to the next course if adequate notice is given. 

Notice of 10 days+  = moving to another course date free of charge  (date to be re-arranged within 6 months - non refundable deposit and course fee not refundable if not re-arranged within time frame) or refund of balance of course (less deposit)

Notice of 10 to 7 days = moving to another course date £15.00 admin fee - non refundable deposit / course fee not refundable - this also applies if you have to reschedule more than once for unforseen reasons

Notice of less than 7 to 3 days = moving to another course date £15.00 admin fee - non refundable deposit / course fee not refundable - this also applied if you have to reschedule more than once for unforseen reasons

Notice of less than 2 days = moving to another course date £15.00 admin fee - non refundable deposit / course fee not refundable - if you have already rescheduled the course once then 50% of the course payment plus £15.00 admin fee will need to be paid to be able to reschedule to again.

Cancelling on the day of the course -  you will be liable for full course payment plus will incur a charge of £90.00 to reschedule to another date.

Deciding not to attend the course = non refundable deposit / course fee not refundable

Please note that if you do not attend a course without any prior notice given (i.e no show), you will still be liable for the full cost of the course that you have booked.

 

Refund Policy 

  • All deposit's and full course payments are Non-refundable after 7 days of booking the course (unless we cancel the course and you are not able to reschedule to an alternative date and then a full refund will be given)
  • All courses cancelled up to 14 days before the course start date:100% of the fee still applies (no refund will be given)
  • All courses cancelled less than 7 days before the course start date: 100% of the fee still applies. (no refund will be given)
  • No show on the date of the course: 100% of the fee still applies (no refund will be given)
  • Course date change £15 admin fee will apply if less than 10 days
  • No refunds given once course work is issued for Home study courses  

Course payment - In the event of a genuine reason for cancelation (proof of which may be required) a request for transfer to a later course will be considered at our discretion. Courses transferred will incur an admin fee of £15, otherwise the above charges will apply.

 

REFUND FOR HOME STUDY COURSES

After booking a home study course you do have a 7 day “cooling off” period, in which you can cancel the course and receive a full refund “please note that any cancellation must be made in writing within 7 days of your booking”. 

After this period home study course payments are STRICTLY NON-REFUNDABLE AND NON TRANSFERABLE.

  

Confirmation of course date

Courses will still run if there is only one student booked on but you will need to bring a friend or family member to practise on.  We will give you at least 7 to 10 days notice if the course is undersubscibed, to give you time to find a model.  Tutors will try and provide models if you are finding it difficult to bring one yourself, but is not their responsibility to do so. 

 

1-2-1 Tuition

The student will need to supply a model to practice on.  (We can sometimes arrange a model for you if you are unable to find a model).  It is advisable to work on someone you know as you feel more relaxed and enjoy the course more.  We do not charge extra for 1-2-1 training at the Studio.  If the 1-2-1 training is mobile then we will charge extra just to cover travelling costs.

 

Course manual

The course manual is the property of Zen Tranquiltiy Holistic Beauty Training Studio and is protected by copyright. You cannot reproduce any of the manual without express written permission from us. You will be in breach of contract by using the manual or teaching the subject from the manual.

The course manual is emailed to you prior to the course once you have paid the full course fee. If you cannot print the manual off, we can provide a copy on the day for a cost of £10.00. If you wish it to be mailed to you, you will incur postage and packaging costs of £15.00.

 

Insurance

To practice the therapy that you have just studied by Zen Tranquility Holistic Beauty Training Studio, valid insurance is needed. Information regarding this is found in your manual.

All courses are accredited through either Complementary Medicine Association (THE CMA) and/or Associated Beauty Therapists or a different accreditation provider, and a discount is available to you if you join either of the awarding bodies insurance bodies.

It is your responsibility to check that your existing insurance company will accept the course for insurance purposes. 

 

Professional Standards
Zen Tranquility Holistic Beauty Training Studio teaches courses to a high standard adhering to all health and safety standards throughout.

Certificates are given out to students who have shown competence throughout the course.   However we have the right to withhold certificate if the tutor deems the student to not have reached a competent standard. Case studies will be set and reassessment will be arranged. There is an additional charge for this being £40.00..


For professional standards, a certificate is awarded to show competence but it is expected that  each therapist practices at least 10 times until they are condfident performing the routine before taking payment and advertising for clients.

 

Attending the course

You will be expected to turn up on time for the course, the tutor is generally available for up to 20 minutes prior to the course start time.

Any medical conditions should be discussed prior to the course, and noted on your booking form. You should be prepared to give and receive treatments throughout the course to complete and be deemed competent.

  • Please wear comfortable clothing ie jogging bottoms and a tee-shirt are acceptable. (No Jeans please)
  • Flat shoes or socks for footwear.
  • Short nails, you cannot perform massage with long nails, so please do not turn up with long nails.
  • Bring photocopies of your main therapy qualification, ie body massage, beauty therapy, alternatively, these can be emailed to us alongside the booking form.
  • Any items left will need to be picked up. If they are posted out Zen Tranquility Holistic Beauty Training Studio holds no responsibility to them arriving and a fee will be charged for postage. Items will be kept safe for collection.
     

DISCLAIMER:

The courses are taught to a high standard throughout, they do not diagnose medical conditions and should not be treated as a substitute for medical care. Contra indications and benefits are discussed as part of the course but  are not intended to represent medical advice, nor be deemed as a treatment to cure or prevent disease.

All Manuals have been checked and approved for accreditation through The CMA or Associated Beauty Therapists in the case of courses that we teach for other recognised training providers these have either been accredited by The CMA or or a different accreditation competent providers

Zen Tranquility Holistic Beauty training accept no liability for injury or loss to person or property throughout.

Zen Tranquility Holistic Beauty training holds no responsibility for damage caused by you to another person after you have received your training. 

 

Complaints process if your have booked your course direct through us (Zen Tranquility Holistic Beauty Training)

In the unlikely event that you were not happy with the training you received - any complaints or grievance please contact Dawn Zen at - zentranquilitytraining@outlook.com - all complaints must be made in writing and made within 48 hours after completing the course and before the certificate has been issued and sent out.  Please note that once you have been issued and have received your certificate then we are unable to process any complaint that you might have as your qualification would already have been issued.

 

Complaints process if your have booked your course direct through a third party

If you have booked the course through a third party (i.e. not directly through this website or Dawn at Zen Tranquility Training) then you need to make a written complaint to the person you booked the course through as your booking contract will be with that third party (i.e. another training company that delivers the courses for us), as in this instance we only supply the training company with the course manual and questionnaire to send to the student and training plan but the delivery of the training is purely their responsibility as you have booked the course through them direct and we are not liable for any bookings made through a third party.

 

Zen Tranquility Holistic Beauty Training Studio specialising in accredited Practitioner Diploma Courses in Massage Therapy, Holistic Therapy and Beauty Therapy Courses

Beauty Course in Bedfordshire - Massage Course in Bedfordshire - Holistic Therapy Course in Bedfordshire

Beauty Course in Cheshire - Massage Course in Cheshire - Holistic Therapy Course in Cheshire

Beauty Course in Cumbria - Massage Course in Cumbria - Holistic Therapy Course in Cumbria

Beauty Course in Derbyshire - Massage Course in Derbyshire - Holistic Therapy Course in Derbyshire

 Beauty Course in Essex - Massage Course in Essex - Holistic Therapy Course in Essex

Beauty Course in Hampshire - Massage Course in Hampshire - Holistic Therapy Course in Hampshire

Beauty Course in Hertfordshire - Massage Course in Hertfordshire - Holistic Therapy Course in Hertfordshire

Beauty Course in Kent - Massage Course in Kent - Holistic Therapy Course in Kent

Beauty Course in Lancashire - Massage Course in Lancashire - Holistic Therapy Course in Lancashire

Beauty Course in Leicestershire - Massage Course in Leicestershire - Holistic Therapy Course in Leicestershire

Beauty Course in Lincolnshire - Massage Course in Lincolnshire - Holistic Therapy Course in Lincolnshire

Beauty Course in Liverpool - Massage Course in Liverpool - Holistic Therapy Course in Liverpool

Beauty Course in Midlands (West) - Massage Course in Midlands (West) - Holistic Therapy Couse in Midlands (West)

Beauty Course in Norfolk - Massage Course in Norfolk - Holistic Therapy Course in Norfolk

Beauty Course in Nottinghamshire - Massage Course in Nottinghamshire- Holistic Therapy Course in Nottinghamshire

Beauty Course in Scotland - Massage Course in Scotland - Holistic Therapy Course in Scotland

Beauty Course in Somerset - Massage Course in Somerset - Holistic Therapy Course in Somerset

Beauty Course in Staffordshire - Massage Course in Staffordshire - Holistic Therapy Course in Staffordshire

Beauty Course in Suffolk - Massage Course in Suffolk - Holistic Therapy Course in Suffolk

Beauty Course in Sussex - Massage Course in Sussex - Holistic Therapy Course in Sussex

Beauty Course in Wales - Massage Course in Wales - Holistic Therapy Course in Wales

Beauty Course in Wiltshire - Massage Course in Wiltshire - Holistic Therapy Course in Wiltshire

Beauty Course in Worcestershire - Massage Course in Worcestershire - Holistic Therapy Course in Worcestershire

Beauty Course in Yorkshire - Massage Course in Yorkshire  - Holistic Therapy Course in Yorkshire